At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Brightspeed is looking for a driven, aggressive, and energetic leader for the Director, Customer Success – Wholesale. This position plays a critical role by leading the Wholesale Customer Success team to ensure customer satisfaction, loyalty, and long-term success. A You will possess a combination of leadership, customer management and technical skills to effectively drive customer satisfaction and contribute to the company’s growth.
You will lead the team to increase the productivity through skill development, adherence to activity standards, providing inspiration, rapid conflict resolution and building a highly empowered, and constructive culture. You will also be self-motived and have the ability to operate independently in a highly complex environment.
Leading our Wholesale Customer Success team, you will ensure our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current solutions and driving adoption of new technology. Through established trust and loyalty, you will ensure the Customer Success team seeks to naturally progress and expand the partnership through identifying potential new sales, up-sell and cross-sell opportunities and engages sales accordingly.
This role will report directly to our Vice President, Wholesale Sales.
As a Director, Customer Success – Wholesale, your duties and responsibilities will include:
WHAT IT TAKES TO CATCH OUR EYE:
#LI-SS1
WHY JOIN US?
We aspire to contemporary ways of working.
At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer
For all applicants, please take a moment to review our Privacy Notices:
Tagged as: customer-support
Source ⇲
Remotive: easily access active and fully remote job opportunities in Customer Service from vetted tech companies.