About this Role
As a contract VoIP Customer Support Specialist, you will support PetDesk’s VoIP phone systems powered by Kontak. You will provide your technical expertise and problem-solving skills to deliver exceptional customer service to the company’s clients. By leveraging customer data, Kontak improves communications (calls, chats, appointments). It streamlines the staff workflow through practice management software integrated with the VoIP telephone system and enhances the clients’ web experience through its unique 24/7 managed live chat services and appointment booking.
This is a 100% remote contract position based in Mexico. Contractors will assist customers across North America.
Fluency in English (both written and spoken) is required for this role. To apply for the Customer Support position, please submit your resume in English highlighting your qualifications.
Tasks
Requirements
Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company’s innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally.
We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants’ data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.
Tagged as: customer-support
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